Faqs

Shipping & Delivery

  • Where is my order?

Share details about your shipping policies, item returns, or customer service.

  • Do you ship internationally?

Yes, we offer standard and free shipping options to most countries.

products & More

  • My Package is missing, can you help?

Please contact us at support@vihmark.com if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

  • What if my items is faulty?

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. After 30 days from your order date, items are not considered faulty and are as a result of normal wear and tear. If your item is faulty upon receipt, feel to contact us support@vihmark.com

  • How is vihmark Sustainability?

At vihmark, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.

Returns & Refunds

  • Do you offer refunds?

Yes, we offer full and partial refunds. Please enquire for more information about our Refund policy.

  • How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

  • How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund. In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund. In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund. Please check our Terms of Service to see if you're eligible for a refund.

  • Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Payments & Safety

  • Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify)

  • Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

  • What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.